Frequently asked questions
Everything you need to know before you order
How quickly will my order be delivered?
Most serviceable pincodes receive orders in 3-5 working days. Orders above ₹399 ship free; a small ₹39 fee applies on smaller baskets.
Are your products genuine and quality-checked?
Every product is inspected before dispatch and packed securely. Each product page lists the pack contents and key features so you know exactly what you are getting.
What if the product arrives damaged or wrong?
Tell us within 7 days of delivery with a photo and we will replace or refund the item - no questions asked.
Can I return a product I do not like?
Unused products in original packaging can be returned within 7 days. Hygiene products such as ear care and foot pads are non-returnable once opened.
Do you offer gift wrapping and bulk orders?
Gift items can be ordered gift-ready. Use the Contact page to request bulk pricing for events, offices and festive gifting.
Can I reschedule or cancel an order?
You can cancel free of charge until your order is packed. After dispatch, you can refuse delivery or request a return.
Which payment methods are supported?
UPI, cards, net banking, wallets and cash on delivery are all supported in the live version. This demo does not process real payments.
How do I track my order?
Once shipped you receive a tracking link by SMS and email. You can also contact support with your order number.